Privacy Policy

COPED LUXURY places great importance on protecting your personal data. This privacy policy informs you of how we collect, use and protect your information in accordance with the General Data Protection Regulation (GDPR).

1. Data controller

Entity: COPED LUXURY

Address: 20 rue de la victoire, Paris, France

Contact: Via our contact form

2. Data collected

We collect the following personal data:

• Identification data: First name, last name, email address, phone number
• Browsing data: IP address, browser type, pages visited
• Request data: Information provided through the contact form (request type, project details, dates, budget, preferences)

3. Purposes of processing

Your data is collected in order to:

• Process your quote and booking requests
• Provide our concierge services
• Contact you for follow-up on your requests
• Improve our services and the user experience on our website
• Compile visit statistics (in anonymised form)
• Comply with our legal and regulatory obligations

4. Legal basis for processing

The processing of your data is based on:

• Your consent: When you complete our contact form
• Performance of a contract: For the provision of our services
• Our legitimate interests: For service improvement and commercial communications
• Legal obligations: Retention of accounting and tax records

5. Recipients of your data

Your personal data is intended solely for:

• The internal team at COPED LUXURY
• Our technical partners and service providers (hosting, management tools) acting as data processors and bound by confidentiality obligations
• Legal authorities where required by law

We do not sell or rent your personal data to third parties.

6. Retention periods

Your data is retained for:

• Contact requests: 3 years from your last contact
• Active clients: For the duration of the commercial relationship + 3 years
• Accounting records: 10 years in accordance with legal requirements
• Cookies and browsing data: Maximum 13 months

At the end of these periods, your data is deleted or anonymised.

7. Your rights

In accordance with the GDPR, you have the following rights:

• Right of access: To obtain confirmation that your data is being processed and to receive a copy
• Right of rectification: To have inaccurate or incomplete data corrected
• Right to erasure: To request deletion of your data in certain circumstances
• Right to restriction: To request that processing of your data be restricted
• Right to data portability: To receive your data in a structured, machine-readable format
• Right to object: To object to processing of your data on legitimate grounds
• Right to withdraw consent: At any time, without affecting the lawfulness of prior processing

You also have the right to lodge a complaint with the relevant supervisory authority in your country of residence. In France, this is the CNIL (www.cnil.fr).

8. Data security

We implement all appropriate technical and organisational measures to protect your data against:

• Unauthorised access
• Loss, alteration or disclosure
• Any other form of unlawful processing

Our security measures include: SSL encryption, restricted data access, regular backups and secure hosting.

9. Cookies

Our website uses cookies to improve your browsing experience and compile visit statistics.

Types of cookies used:

• Strictly necessary cookies: Essential for the proper functioning of the website
• Analytical cookies: To understand how visitors use the site (anonymised data)
• Performance cookies: To improve site performance

You can manage your cookie preferences at any time via your browser settings. Refusing cookies may limit certain features of the site.

10. International data transfers

Your personal data is hosted and processed within the European Union. Should a transfer outside the EU become necessary, we would ensure that appropriate safeguards are in place (standard contractual clauses approved by the European Commission).

11. Changes to this policy

We reserve the right to amend this privacy policy at any time. Any changes will be published on this page with an updated "last modified" date.

We encourage you to check this page regularly to stay informed of how we protect your data.

12. Contact

For any questions regarding this privacy policy or the processing of your personal data, please contact us via our contact form.